Privacy policy

PRIVACY POLICY
Last updated: July 29, 2026

ROCTRY INC operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ROCTRY INC is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Our Services are intended for customers located in Canada only. We do not knowingly market to, accept orders from, or process personal information of individuals residing outside of Canada. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another individual. We may collect or process the following categories of personal information:

  • Contact Details: Including your name, address, billing address, shipping address, phone number, and email address.
  • Financial Information: Including credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, and payment confirmation.
  • Account Information: Including your username, password, security questions, preferences, and settings.
  • Transaction Information: Including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past purchase history.
  • Communications: Information you include in communications with us, such as when submitting a customer support inquiry.
  • Device Information: Information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage Information: Information regarding your interaction with and navigation through the Services.

SOURCES OF PERSONAL INFORMATION
We collect personal information from the following sources:

  • Directly from you: When you create an account, visit or use the Services, or communicate with us.
  • Automatically through the Services: Collected automatically from your device using cookies and similar tracking technologies.
  • From Service Providers: When third parties collect or process personal information on our behalf.
  • From Business Partners: From our third-party marketing, analytics, or advertising partners.

HOW WE USE YOUR PERSONAL INFORMATION

  • Provide, Tailor, and Improve Services: To process payments, fulfill orders, manage your account, arrange shipping, and create a customized shopping experience.
  • Marketing and Advertising: To send promotional communications and show relevant advertisements. We may use cookies and similar tracking technologies, including Google Ads remarketing tags, to show relevant advertisements to users in Canada.
  • Security and Fraud Prevention: To authenticate your account, verify identity, and detect or prevent fraudulent activity.
  • Customer Support and Communication: To respond to inquiries, provide assistance, and maintain our customer relationship.
  • Legal and Regulatory Compliance: To comply with applicable Canadian laws, legal processes, or law enforcement requests.

HOW WE DISCLOSE PERSONAL INFORMATION

  • Service Providers: With Shopify, vendors, and third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
  • Marketing Partners: With business and marketing partners to provide targeted marketing and advertisements. For example, Shopify supports personalized advertising based on your online activity.
  • With Your Consent: When you direct or explicitly consent to the disclosure of your information to third parties.
  • Corporate Affiliates: With companies within our corporate group.
  • Business Transfers & Legal Protection: In connection with a corporate transaction (e.g., merger or bankruptcy), to comply with legal obligations, or to defend our rights and safety.

RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify as well as third parties located in various jurisdictions. To learn more about how Shopify uses your personal information, please review the Shopify Consumer Privacy Policy. You may also exercise certain rights via the Shopify Privacy Portal.

THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites operated by third parties. We are not responsible for the privacy practices, security, or content of such third-party sites. We encourage you to read their respective privacy policies.

CHILDREN'S PRIVACY
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you are a parent or legal guardian and believe your child has provided us with personal information, please contact us to request its deletion.

SECURITY AND RETENTION OF YOUR INFORMATION
We implement reasonable security measures to protect your personal information. However, no electronic transmission or storage method is 100% secure. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, or enforce agreements.

YOUR RIGHTS AND CHOICES (PIPEDA & LAW 25 COMPLIANCE)
Depending on your residency in Canada, you may have the following rights regarding your personal information under PIPEDA and applicable provincial laws (including Quebec Law 25):

  • Right to Access / Know: Request access to the personal information we hold about you and receive details on how it is processed.
  • Right to Rectification / Correction: Request correction of inaccurate, incomplete, or outdated personal information.
  • Right to Deletion / Erasure: Request deletion of your personal information, subject to certain legal exceptions.
  • Right to Data Portability: Receive a structured copy of the personal information you provided to us.
  • Right to Opt-Out / Withdraw Consent: Withdraw your consent for data processing or targeted advertising at any time. If you use the Global Privacy Control (GPC) signal, we will automatically honor your opt-out preference.
  • Unsubscribe from Marketing: Opt out of promotional emails at any time by clicking the "Unsubscribe" link at the bottom of our emails.

To exercise any of these rights, please submit a request using the contact information provided below. We will not discriminate against you for exercising your privacy rights.

INTERNATIONAL TRANSFERS OF DATA
As a Canadian-market store operated by a U.S.-based entity (ROCTRY INC), your personal information will be transferred to, stored, and processed in the United States and other foreign jurisdictions where our service providers (including Shopify) operate. Please note that data protection laws in foreign jurisdictions may differ from Canadian federal and provincial laws, and your information may be accessible to foreign governments or legal authorities under lawful orders.

COMPLAINTS & REGULATORY CONTACT
If you have concerns about how we handle your personal information, please contact our Privacy Officer below. If you reside in Canada and are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada (OPC) or your relevant provincial privacy authority (e.g., CAI in Quebec).

CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. The revised Privacy Policy will be posted on this page with an updated "Last updated" date.

CONTACT INFORMATION & PRIVACY OFFICER
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer at:
Company: ROCTRY INC
Email: support@roctry.com
Business Address: 1312 17th Street, Unit Num 2955, Denver, CO 80202, United States
Business Phone Number: +1 (888) 404-2295
Business Registration Number: 20258243893
Business Hours: Monday - Saturday: 10:00 AM - 7:00 PM (ET)