Ensure the furniture fits through all entry points (doors, halls, stairs, elevators) and into the intended room. Refer to our Furniture Measuring Guide . These guidelines do not guarantee successful delivery. Ensure the selected room is appropriate and cleared , as our team cannot move or dispose of existing furniture . If your building requires a Certificate of Insurance (COI) , please contact us after placing your order .

In-stock items: We will contact you within 3 business days with shipment details.

Delivery & Shipping

Q: Order Processing & Shipments

Roctry aims to provide a smooth, enjoyable experience from checkout to delivery. Based on product type and delivery method, your order may ship in multiple deliveries . To check your order status, please click here .

Q: Delivery Day Requirements

An individual 18 years or older must be present to receive and inspect the order.

Q: Shipping Fees

We cover all shipping costs. Every order includes free international shipping —no minimum purchase required and no hidden fees.

Q: Estimated Delivery Time

Important Notes: Total Delivery Time = Processing Time + Transit Time Stock availability is shown on each product page. Requests for expedited shipping or address changes must be made as early as possible . Address changes after the order has shipped may incur a 50$+ modification fee depending on carrier policies.

Q: How do I return a product?

Returns & Exchanges: Items must be returned within 30 days of receiving your order. Returned products must be in their original condition , unworn/unused, with all tags attached and all original packaging included . Click here to visit the Returns Center .

1. Canada Shipping Overview

Shipping Information	Canada
Order Processing Time	1–2 business days
Estimated Transit Time	3–5 business days
Estimated Total Delivery Time	4–7 business days
Standard Shipping	Free
Shipping Carriers	FedEx / UPS / TNT / CEVA Logistics
Tracking	Provided after shipment

Estimated delivery time is 4–7 business days for in-stock products, including order processing and estimated carrier transit time.

Delivery times are estimates and may vary due to carrier operations, severe weather, holidays, seasonal demand, or other circumstances beyond ROCTRY's reasonable control.

2. Order Cut-Off Time

Our daily order cut-off time is:

7:00 PM Eastern Time (ET), Monday–Saturday

Orders placed after the daily cut-off time will be processed on the next business day.

3. Order Processing

In-stock items are usually processed and shipped within 1–2 business days after payment confirmation.

Products shown as available for purchase on the ROCTRY Canada website are processed according to the processing time stated above.

4. Canadian Fulfillment

For Canadian customers, orders may be fulfilled through our Canadian third-party fulfillment partner located in Richmond Hill, Ontario, when inventory is available locally.

The fulfillment location may vary depending on inventory and shipping requirements.

5. Shipping Cost

Standard shipping is free for eligible Canadian destinations.

No additional standard shipping fee is charged at checkout for eligible destinations.

6. Shipping Carriers

Depending on the destination, shipment size, and delivery requirements, ROCTRY may use the following carriers and logistics providers:

FedEx
UPS
TNT
CEVA Logistics

The carrier selected for an order may vary depending on the delivery destination, shipment size, and delivery requirements.

7. Large & Heavy Furniture Delivery

ROCTRY office chairs are large and heavy furniture products. Depending on the shipment, some orders may require freight or LTL transportation.

For large or freight shipments:

Delivery may require additional handling by the carrier.
Customers should ensure that the delivery address is accessible for large and heavy furniture shipments.
Carrier delivery procedures may vary depending on the shipment type and destination.
Customers should inspect the outer packaging upon delivery.

8. Order Tracking

After your order has been shipped, ROCTRY will send a Tracking Number by email within 24 hours.

The tracking information can be used to monitor your shipment through the applicable carrier.

If you do not receive your tracking information, please check your spam or junk email folder first. You may also contact ROCTRY Customer Support for assistance.

9. Delivery Inspection & Damaged Packaging

Because our products are large and heavy furniture items, we strongly recommend inspecting the shipment when it arrives.

If the outer packaging has visible damage, including dents, tears, punctures, crushing, or other signs of damage:

Take clear photographs of the damaged packaging before opening the package.
If possible, note the visible damage when accepting the delivery.
After opening the package, take photographs of any product damage.
Contact ROCTRY Customer Support as soon as possible and provide your order number and photographs.

This information helps us investigate transportation-related damage with the carrier and provide an appropriate resolution.

10. Delivery Areas & Restrictions

ROCTRY Canada currently ships to eligible addresses within Canada.

We do not ship to P.O. Boxes.

If you are unsure whether your address is within our delivery area, please contact ROCTRY Customer Support before placing your order.

11. Split Shipments

Orders containing multiple products may be shipped in separate packages or shipments.

When an order is shipped in multiple packages, separate tracking information may be provided for each shipment.

12. Taxes & Duties

Applicable taxes and duties are included in the product price where stated on the website.

Any applicable charges collected at checkout will be shown before the order is completed.

13. Address Changes

Please carefully verify your shipping address before completing your purchase.

If you need to change your shipping address after placing an order, contact ROCTRY Customer Support as soon as possible.

Once an order has entered processing or has been shipped, an address change may not be possible and additional carrier charges may apply.

An address-change fee of CAD $50 or more per change may apply when a carrier or fulfillment service has already processed the shipment.

14. Failed Delivery, Storage & Redelivery

Customers are responsible for providing a complete and accurate delivery address and ensuring that the delivery location can receive large furniture shipments.

If delivery cannot be completed because of an incorrect address, refusal of delivery, failure to receive the shipment, or another circumstance attributable to the recipient, additional storage or redelivery charges may apply.

Storage or redelivery fees may apply after 3 days following an unsuccessful delivery attempt, depending on the carrier's requirements.

Please contact ROCTRY Customer Support if you are unable to receive your shipment.

15. Lost or Missing Packages

If tracking information indicates that a shipment has been lost or has not been delivered as expected, please contact ROCTRY Customer Support.

We will work with the applicable carrier to investigate the shipment and provide an appropriate resolution.

For assistance with a lost or missing package, please contact us through our Contact Us page.

16. Delivery Delays

The delivery timeframe stated above is an estimated delivery time and is not a guaranteed delivery date.

Delays may occur due to severe weather, carrier disruptions, holidays, seasonal demand, remote-area delivery conditions, or other circumstances beyond ROCTRY's reasonable control.

If your shipment is experiencing a significant delay, please contact ROCTRY Customer Support for assistance.

17. Customer Service

Our customer service team is available:

Monday–Saturday: 10:00 AM–7:00 PM Eastern Time (ET)

For questions regarding orders, shipping availability, tracking, or delivery, please contact our customer service team.

ROCTRY Customer Support will be happy to assist you.

Quick Answers to Shipping Questions

Order Processing & Shipments

Roctry aims to provide a smooth, enjoyable experience from checkout to delivery.
Based on product type and delivery method, your order may ship in multiple deliveries.
To check your order status, please click here.

White-Glove Delivery Service

Our trained delivery team will:

Unpack, inspect, and assemble your furniture
Place it in your selected room
Remove all packaging and debris

This service covers furniture, oversized décor, irregular shapes, and fragile items not suitable for parcel shipping

Delivery Readiness

Ensure the furniture fits through all entry points (doors, halls, stairs, elevators) and into the intended room.
Refer to our Furniture Measuring Guide. These guidelines do not guarantee successful delivery.
Ensure the selected room is appropriate and cleared, as our team cannot move or dispose of existing furniture.
If your building requires a Certificate of Insurance (COI), please contact us after placing your order.

Delivery Scheduling

In-stock items:We will contact you within 3 business days with shipment details.

Delivery Day Requirements

An individual 18 years or older must be present to receive and inspect the order.

Shipping Fees

We cover all shipping costs.
Every order includes free international shipping—no minimum purchase required and no hidden fees.

Estimated Delivery Time

Important Notes:

Total Delivery Time = Processing Time + Transit Time
Stock availability is shown on each product page.
Requests for expedited shipping or address changes must be made as early as possible.
Address changes after the order has shipped may incur a 50$+ modification fee depending on carrier policies.

Lost or Missing Packages

Roctry stands behind every shipment. If an issue arises, we’ll work with you to resolve it.

If Tracking Shows “Delivered” but You Didn’t Receive the Package

Please follow these steps:

Confirm your shipping address in your order confirmation email.
Check all potential drop-off locations (porch, mailbox, lobby, garage, etc.).
Ask neighbors, building staff, or family members.
Contact the carrier with your tracking number for additional details.

If your package still does not arrive within 24 hours, please contact us within 7 days of the expected delivery date at support@roctry.com.

Include your order number and a brief description of the issue.

If Your Package Is Confirmed Lost

Once the carrier confirms a lost or misdelivered package, Roctry will offer:

A free replacement, or
A full refund to your original payment method.

Important: Claims submitted more than 7 days after the package shows "Delivered" cannot be processed.

How do I return a product?

Returns & Exchanges:Items must be returned within 30 days of receiving your order. Returned products must be in their original condition, unworn/unused, with all tags attached and all original packaging included.

Click here to visit the Returns Center.