Payment Policy

At ROCTRY Canada, we provide secure and convenient payment options for customers shopping on our Canadian website.

Accepted Payment Methods

We accept the following payment methods:

Credit and Debit Cards

  • Visa

  • Mastercard

  • American Express

  • JCB

  • Discover

  • Diners Club

  • Cash App Pay

PayPal

Customers can securely complete their purchase using PayPal.

Venmo

We accept Venmo as a payment method. You can securely complete your purchase using your Venmo account at checkout. Venmo availability may vary depending on your region and eligibility.

Afterpay

Afterpay may be available for eligible purchases and customers. Availability and applicable terms are determined by Afterpay.

Cash App Pay

Cash App Pay We accept Cash App Pay for eligible customers. To use Cash App Pay, you must have a Cash App account registered with a U.S. phone number and a linked U.S. bank account or debit card. Cash App Pay is currently only available to U.S.-based customers with a valid U.S. bank account.

Digital Wallets & Third-Party Payments

We support Google Pay and Apple Pay through our secure payment gateway (Payoneer). When checking out, select the primary payment method, and you will be securely redirected to complete your transaction using your preferred digital wallet.

Note: Google Pay and Apple Pay availability may vary depending on your device, browser, and region. Please ensure your device and browser support these payment methods before checkout.

When Will I Be Charged?

Your selected payment method will be charged immediately upon successful order placement.

Once your payment has been successfully authorized and your order is confirmed, we will begin processing your order.

If your payment is declined or cannot be authorized, your order will not be successfully completed until a valid payment method is provided.

Currency

All prices displayed on the ROCTRY Canada website are in Canadian Dollars (CAD).

All orders placed through our Canadian website are processed and settled in CAD.

Payment Security

We take the security of your payment information seriously.

ROCTRY uses 256-bit SSL (Secure Sockets Layer) encryption to help protect information transmitted during the checkout process.

Payment information is securely processed through trusted payment service providers. ROCTRY does not intentionally store your complete payment card number or security code on our servers.

No Hidden Payment Fees

ROCTRY Canada does not charge any additional payment processing or transaction fees for orders placed through our Canadian website.

The total amount displayed at checkout is the amount you are required to pay for your order, including any applicable shipping charges shown before you complete your purchase.

There are no hidden payment transaction fees added after your order has been placed.

Please note that any fees independently charged by your bank, card issuer, PayPal, or Afterpay are determined by the respective payment provider and are outside of ROCTRY's control.

Payment Verification

For security and fraud-prevention purposes, certain orders may require additional payment verification.

If additional information is required to verify your payment or order, we may contact you using the contact information provided during checkout.

ROCTRY reserves the right to hold or cancel an order if the payment cannot be successfully verified or if suspicious or unauthorized payment activity is detected.

Payment Questions

If you have any questions regarding payment methods, payment processing, or an unsuccessful transaction, please contact our customer support team.

ROCTRY INC
Email: support@roctry.com
Phone: +1 (888) 404-2295